Effective date:[6th Oct. 2025] Last updated: [6th Oct. 2025]
1. Introduction Welcome to TeleBack.com (“TeleBack”, “we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book online sessions, or otherwise interact with our services. By using our website or booking a session, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.
2. Who We Are TeleBack provides remote physical therapy and posture recovery sessions conducted online via video call (e.g., Zoom or similar). Website: https://teleback.com Email: support@teleback.com
3. Information We Collect We collect information that helps us provide and improve our services, including: 3.1. Information you provide directly
- Full name, email address, phone number
- Billing details (through WooCommerce & PayPal)
- Health-related information voluntarily shared during booking or consultation (for assessment purposes)
- Video recordings
- Audio recordings
- Messages or inquiries sent through our contact forms or support channels
3.2. Information collected automatically
- IP address and browser type
- Device and connection information
- Cookies and analytics data (via Google Analytics, Facebook Pixel, etc.)
- email address for marketing purposes (via FluentCRM or similar).
4. How We Use Your Information We use your information to:
- Provide and personalize therapy sessions
- Process bookings and payments
- Send booking confirmations and session reminders
- Maintain your personal account page and stored session materials
- Improve our website and services
- Comply with legal obligations (invoicing, taxation, record keeping)
- Send newsletters or promotional offers (only with your consent)
5. Legal Basis for Processing (GDPR Compliance) If you are located in the European Union or other regions with data protection laws, we process your information based on:
- Consent (e.g., for newsletters, storing session recordings)
- Contractual necessity (to deliver purchased sessions)
- Legal obligation (for tax/accounting compliance)
- Legitimate interest (to improve and secure our services)
6. Cookies and Tracking Technologies We use cookies and similar technologies for analytics and functionality. You can manage cookies in your browser settings or via our cookie consent banner.
7. Sharing Your Information We may share your information with trusted third parties that help operate our business:
- Payment processors: PayPal and credit cards
- Booking software: Amelia (WordPress plugin)
- CRM & email tools: FluentCRM
- Video platforms: Zoom or similar
- Analytics providers: Google Analytics, Facebook Pixel
We do not sell or rent your personal data to third parties.
8. Data Retention We retain your personal data only as long as necessary to:
- Deliver your purchased sessions
- Maintain your account and history
- Comply with legal and tax obligations
If you close your account or request deletion, we will remove or anonymize your data within 30 days, unless retention is legally required.
9. Your Rights Depending on your location, you may have the right to:
- Access a copy of your personal data
- Request correction or deletion
- Withdraw consent for recordings or marketing
- Request transfer of your data (data portability)
- File a complaint with a data protection authority
To exercise these rights, contact us at support@teleback.com
10. Data Security We implement reasonable technical and organizational measures to protect your data from loss, misuse, or unauthorized access. All payments are encrypted through SSL and processed by secure gateways (PayPal, WooCommerce).
11. International Data Transfers Your information may be stored and processed on servers located outside your country of residence (e.g., in the United States or Europe). We ensure that such transfers comply with data protection standards.
12. Children’s Privacy Our services are not directed to individuals under 18 years old. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us to delete it.
13. Changes to This Privacy Policy We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Effective Date.” Your continued use of our site after changes means you accept the updated policy. 14. Contact Us If you have any questions, requests, or complaints about this Privacy Policy, please contact: 📧 support@teleback.com 🌐 https://teleback.com