Welcome to TeleBack. By using our website, services, or purchasing any session, you agree to the following Terms of Use. Please read them carefully before proceeding.
1. Eligibility
1.1 All users must be at least 18 years old to use our services. If the user is under 18, he/she may not register or book sessions. By booking, the user confirms a legal age.
2. General
2.1 Usage of this website and/or anything related to it (Hereinafter: “The Website”) is subject to acceptance of all terms & conditions set forth in this agreement in full.
2.2 TeleBack and/or any person and/or entity related to it and/or on its behalf (Hereinafter: “The Company” and/or “The Site’s Management” or “The website”) may transfer this agreement, and any right and/or obligation, to whomever it chooses and in any way it seems fit.
2.3 This agreement represents the full, exclusive agreement by and between The Company and anyone using (and/or viewing etc.) The Website and/or anyone in its behalf (Hereinafter: “The User”), and it supersedes any former agreement between The Company and The User, if such agreement exists.
2.4 Wherever the user is addressed to as a male user, it is only done of convenience considerations, and anything mentioned in this agreement shall apply to both male and female users.
2.5 The terms of this agreement shall only add to The Company’s rights according to any law, and shall not harm them.
2.6 The titles of this agreement shall be used for convenience purposes only.
3. User Responsibilities
3.1 The user will provide accurate and complete information during registration and booking.
3.2 The user will use his account only for his personal sessions.
3.3 The user will follow safety instructions during exercises.
3.4 The user will not share login credentials.
3.5 Using this website is on The User’s full and exclusive responsibility. The User shall have no right for any claim, demand, charge etc. against The Company for any reason.
3.6 Commercial use of any sort of The Website is strictly prohibited, except for The Company.
3.7 Registration to The Website is allowed only once and only under one username. Entering and/or using the website shall be done only by the username you have registered with. The User hereby agrees not to mention his password to anyone and not to use any password other than his own.
3.8 Changing or deleting other user’s details, profile, information, uploaded materials or any part of them is strictly prohibited.
3.9 Interfering with other user’s activity in The website is strictly prohibited.
3.10 Using system and/or website resources in a way that is interfering with The website’s performance and/or services including, but not limited to, interfering with the servers, is strictly prohibited and may cause the termination of the service to The User, according to The Company’s exclusive discretion.
3.11 The Company shall not be responsible to any distortion of any file including, but not limited to, image or video, and/or to the way it shall be displayed.
3.12 Using the Website and/or any information in it and/or derived from it for any commercial activity including, but not limited to, spam, chain letters, gambling etc., is strictly prohibited.
3.13 Using the Website and/or any information in it and/or derived from it for any feud, dispute etc. is strictly prohibited.
3.14 Uploading any material to The Website including, but not limited to, articles, videos etc., gives The Company the right to use & advertise the materials in any way, according to its exclusive discretion, for free. A User uploading any material to The Website hereby warrants that he is legally allowed to grant The Company any and all rights mentioned in this agreement and in this clause specifically.
3.15 The Company has the right to delete, move etc. any and all uploaded material according to its exclusive discretion.
3.16 The User agrees to receive e-mails including, but not limited to, commercial e-mails, unless he marks otherwise in his application form.
3.17 By booking a session, you explicitly consent to having your video session recorded, stored, and presented to you in your private account area for personal use
4. Medical Disclaimer
4.1 The website provides educational and exercise guidance only. It is not a substitute for medical care. We make no guarantees of specific outcomes. Results vary based on individual health, effort, and compliance. Always consult with a licensed medical professional before beginning new exercises.
4.2 The User must give The Company all medical information (and/or any other relevant information. In this agreement: “Medical Information”), fully and accurately.
4. 3 The User must inform The Company of any change in his Medical Information and/or status, immediately, fully and accurately.
4.4 All information, of any kind, given by The User, must be full and accurate.
4.5 The user must inform any doctor, physician, therapist, and medical institution etc. of his use of The Website in general, and of any exercise he is doing as well.
4.6 It is the user’s responsibility to notify the website by email to support@teleback.com of any increase in pain or limitation during a session or during or after exercises given to him after the session.
5. Registration and the use of a 3rd party video meeting application
5.1 The Website offers for sale video meetings (sessions) with an instructor that uses Zoom or other application.
5.2 The user agrees that the communication with him will only occur via the email with which he registered on the Website.
5.3 An email will be sent to the User immediately after purchase, indicating the day and date on which the meeting will take place. Important information including equipment required for practice and aids including a practice mat, pillows, chair, etc. will appear in the email. The user must obtain them by him and prepare them for the session. The user understands that failure to obtain these aids may impair the adaptation of the practice to his needs.
5.4 The user agrees to use the Zoom application or other application specified by the website and to install it on his personal computer or mobile phone before the meeting and to know how to use it prior to session.
5.5 The user must turn the camera ON during the entire session in the Zoom application or other specified software and show themselves via the camera, performing the exercises according to the instructor’s instructions.
5.6 The user agrees that the zoom application or other software will record the meeting, including the user himself. The user agrees that this recording will appear on his personal page on the website.
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5.7 The Website may change the zoom application to another application at its discretion and without providing further explanation.
5.8 The user undertakes not to download the meeting recording to a personal device in his possession without express consent from the Company by writing.
5.9 The user agrees not to copy, share, or publish session recordings without the company’s written permission.
5.10 The user agrees that publishing a video or audio recording, or part of it, a printscreen , a transcript on the Internet or social media, 5.11 constitutes a violation of the site’s copyright and may expose him to a lawsuit from the site’s owners for all that this implies.
5.12 The user undertakes not to give the login information for the private page or its content to any party other than him/her.
5.13 The user agrees that the personal page on the website will display answers and personal information provided through the purchases made on Website, their times and costs, through responses made in emails, forms, and feedback in conversations with the instructor/s.
5.14 The user agrees that he will be presented with various analyses and assessments based on the information he provided and will not make any claims regarding their presentation to him.
5.15 The user understands and agrees that the website will collect personal information, including the number of times he visited his personal page, the number of times he watched videos, page-use duration, the types of interaction he made on the page, etc., and agrees that this information will be available to the Company, its instructors, and its representatives.
5.16 The user agrees to receive emails, SMS or other personal messages to the mobile phone and computers provided regarding the date of a meeting, reminders to visit the personal page and practice, purchase offers, and the like.
6. Refunds are available according to our published Refund Policy.
And..
6.1 If the website or the zoom application encounters technical problems and is therefore unable to hold a meeting, a new date and time will be scheduled that will be acceptable by the user and the website, and the user will not be entitled to a partial or full refund or any other compensation.
7. Illegal & Unauthorized Use
7.1 It is strictly prohibited to use and/or upload , in any method and by any means, any content which is illegal and/or intended to be used in an illegal way and/or in a way which is in contradiction to this agreement, and/or any content that may harm (including, but not limited to, harming The Website, any user, any person, any entity, The Company or anyone on its behalf) (Hereinafter: “The Content”) including, but not limited to, any false, insulting, virus-infected, rude, racist, sexual, threatening, intrusive, copyrighted or otherwise protected, illegal Content, and/or any Content that might encourage and/or assist others to perform, illegal acts and/or acts that are contradicting to this agreement, and/or anything that might incur legal (or other) responsibility.
7.2 The User warrants that he will strictly and completely obey to all and any conditions set forth in this agreement and/or anywhere else in The Website, and to indemnify and compensate The Company and/or anyone on its behalf for any damage and/or loss and/or expense they shall incur, including, but not limited to, attorney’s fees and reputation loss.
7.3 The Company has the right to remove any material and/or content according to its exclusive discretion. Notwithstanding The Company’s right to check and/or remove content and/or material and/or information etc., The Company is not obligated to do so, and even if it will do so, it is not obligated to recognize any harmful content and/or to remove any content at any time.
7.4 The Company shall not be liable to any content and/or to any result of any content.
8. No-Responsibility
8.1 The information in The Website is not, and will not by, in any way, shape or form, a medical, therapeutic or any other kind of consultation, and is not a substitution to consulting with any and all relevant, professional consultation and/or any professional training.
8.2 The content of The Website shall not be construed as encouraging to do any kind of activity or to avoid it, and/or to do it in any specific way, means or method.
8.3 Acting according to and/or relaying on any kind of content, information etc. that is contained in The Website shall be done on the full and exclusive responsibility of The User. The Company emphasizes that it is always recommended to consult with a relevant expert in order to get the suited advice to each and every case.
8.4 The content of The Website may contain mistakes, errors, inaccuracies etc. Whomever that chooses to relay on the content of The Website is doing it on its own full and exclusive responsibility.
8.5 The Company and/or anyone on its behalf shall not be responsible and/or liable (In this agreement: “responsibility”), in any case, to anything at all, including, but not limited to, information and/or content and/or services, any damage, loss, discomfort, distress, pain etc., whether direct or indirect, caused to The User and/or to any third party, from any reason, and any and all consequences and results including, but not limited to, physical damage, mental damage, damage to computers, loss of data, loss of profits, loss of income, related to or resulting from using The Website, inability to use The Website, poor performance of The Website, and all even if The Company or anyone on its behalf knew of the possibility of any loss, damage etc.
8.6 The Website, including, but not limited to, all of its content, the software, servers, contents that can be accessed through The Website, etc., are given to The User AS IS. If you are not satisfied from The Website and/or from its terms of use, the only remedy available to you under the terms of use is not using The Website.
8.7 The Company shall not be responsible to any talkbacks, comments, actions, advertisements etc. Nonetheless, The Company reserves the right to edit, remove or refuse to publish any information and/or content according to its full and exclusive discretion.
8.8 The Company does not obligate that the services of The Website shall remain un-disturbed, safe and/or without errors and mistakes, nor that they shall be proof from un-authorized access of any sort and/or faults, damages and malfunctions to software, hardware, communication lines and systems, of The Company and/or of any third party.
8.9 The User hereby declares that he knows The Website is operated by servers that are not under the control of The Company, and that he knows The Company cannot secure the systems full and complete security, including but not limited to, information & communication systems, and that the company shall not be responsible, whether directly or indirectly, including, but not limited to, any case of any information being exposed and/or used including, but not limited to, information given by The User.
8.10 The Company does not obligate that details and/or information published in The Website shall be full, accurate and/or correct, or that they will suit your expectations, needs and/or demands.
8.11 The exercises in The Website, regardless of whatever is written or said or demonstrated; during the live sessions or as recorded, are not a promise for any kind of result. The User shall have no claim etc. regarding the exercises including, but not limited to, a claim that the exercises did not benefit and/or made a bad effect and/or damage.
8.12 The User must use its own discretion and to avoid any exercise in any case of risk and/or concern that he may not be able to perform them accurately and/or that they may cause any kind of damage.
8.13 The Company is not responsible to the internet service.
8.14 The Company is not liable for injuries, damages, or losses arising from use of our services. Participation is voluntary and at your own risk.
9. Payment
9.1 User can only pay for a meeting using the payment methods advertised on the site . The Website may decide to change the payment methods at its discretion and without providing an explanation.
9.2 If the user did not activate or appear in the Zoom software or other software determined by the site on the date of the meeting, it will be considered as having taken place and its cost will not be refunded to the customer.
9.3 If a user has received a discount coupon for purchasing meetings on the site, he undertakes not to publish it or transfer it to another party. If he does so, the site may not redeem the discount, may close the user’s personal page and not hold any meetings with him, crediting money for a future meeting.
10. Copyrights and Intellectual Property
10.1 All text, videos, graphics, logos, and methods presented on the website are protected by copyright and trademark laws. Unauthorized use is strictly prohibited.
10.2 It is prohibited to publish, upload etc. (In this agreement : “Publish”) any copyrighted contents in The Website, unless the rights are fully and completely and solely owned by The Publisher, and there is no prevention whatsoever – whether by law, by contract or from any other reason – to publish the content.
10.3 All the contents of The Website and/or content related to The Website, including, but not limited to, the software, the designs, advertisements, newsletters and The Website itself, are protected by every and any law including, but not limited to, Intellectual Property laws, and are protected by any and every right such as patents, copyrights, designs, trade secrets and trademarks.
10.4 In addition to the above and any law and right and without limiting them, it is forbidden to make changes, to copy, distribute, transmit, give, send, broadcast, perform, publish, make derivative work, license and/or sell any of the contents –without having The Company’s prior written, explicit consent, and only according to such consent.
11. Limited License to Users & Limiting the Access
11.1 The website grants the user a non-exclusive, non-transferable license to access and use of the wesbite’s content (videos, materials, instructions) is for the user’s personal use only. The user may not redistribute, copy, or resell the website’s materials.
11.2 The Company reserves the right to refuse and/or cancel and/or limit anyone’s access, at any time, and for any reason, to any content and/or any part of The Website, according to its full and exclusive discretion, and without any prior notice.
11.3 Under no circumstances or in any way will the recording of the practice become the personal property of the user, and no ownership of it will be claimed by him.
11.4 Under no circumstances or conditions will a user claim ownership of their private page, as whole or in parts, as his property.
11.5 The company can, at any time and without explanation, prevent a user from accessing their private page.
11.6 The company can change the user’s private page, remove or add information at any time and without explanation.
12. Changing and Cancelling the Services
12.1 The Company reserves the right to change and/or cancel, at any time, and for any reason, The Website and/or any part of it, including but not limited to, any service, according to its full and exclusive discretion, and without any prior notice.
12.2 Such changes might involve faults and/or problems and/or inconveniences etc., and The User shall have no claim and/or demand etc. resulting from the above.
13. Privacy & Using personal details
13.1 The website collects personal information including name, email, payment details, and session history. This is used to provide services and improve user’s experience.
13.2 The user has the right to request access, correction, or deletion of his data by contacting.
13.3 The website will do not sell or rent users data to third parties.
Data is stored securely and retained only as long as necessary.
13.4 The Company reserves the right to reveal, at any time, any information it may be required to, including, but not limited to, your personal details, in order to comply with any law, decision of court or of any other relevant authorized entity, and/or in any case it (and/or anyone on its behalf) may be facing any claim and/or suit.
13.5 The User hereby acknowledges that The Website is in the form of public communication, and therefore his information, including – but not limited to – personal information, might be viewed and used by others without his knowledge and/or confirmation and/or consent.
13.6 The Company reserves the right to use your personal details in order to contact you, adjust The Website to your needs and preferences, and improve the services it offers.
13.7 The Company and/or anyone on its behalf reserve the right to present to The User commercials of any kind and in any way.
13.8 The Company reserves the right to use The User’s details and/or information, including, but not limited to, information The Company may collect of The User’s patterns of use, in order to improve the services it offers, contact The User and/or analyze and deliver statistical information to third parties including, but not limited to, advertisers. The Company reserves the right to prevent access to The Website from a User that does not want to receive commercial information.
13.9 The Company is not and shall not be responsible for any commercial and/or service and/or product etc., and/or to their contents. Any complaint and/or claim and/or suit in such matters needs to be sent to the advertising entity.
13.10 The details and/or information given in the Website (including, but not limited to, in any contact with The Company and/or anyone on its behalf) might be exposed to all internet users, and The Company shall not be responsible to any use of details and/or information done by any third party.
14. Backup & Deleting information
14.1 Any information and/or service published in The Website might be deleted. The Company does not obligate, therefore, that any information published will continue to be published.
14.2 The Company is not obligated to backup the information in The Website, but reserves the right to do so. Even if The Company did backup any or all information, it reserves the right to stop doing so.
15. Technology & Service Interruptions
15.1 The website is not responsible for disruptions caused by internet outages, software or hardware failure, or force majeure events (natural disasters, acts of government, etc.). The website will make reasonable efforts to reschedule disrupted sessions.
15.2 The website bears no responsibility for any breakdown or any technical problem allegedly caused to the user or his property from using the website.
15.3 The website does everything in its power to be active and available for the user’s use according to these regulations but may suffer from technical malfunctions and unavailability. The user will not make any claims or demand compensation of any kind due to technical problems.
15.4 You can contact us regarding technical problems by email at support@teleback.com
15.5 The site uses third-party software such as Zoom. The site is not responsible for the malfunction or usability of these applications. The user will not make any claims against the site as a result of the malfunction or unavailability of these applications.
16. Compensations and Indemnification
16.1 The User shall compensate and indemnify The Company, its employees, managers, directors and/or anyone on its behalf for any damage, loss, payment, expense etc., whether direct or indirect, whether intentional or unintentional, financial or other, including, but not limited to, due to breach of the Terms Of Use Agreement.
17. Information and Contents on the Internet
17.1 This website contains links to other websites. The Company does not bear any responsibility to any content of any website, including, but not limited to, the content of this website. Having said links on The Website is not an affirmation by The Company of their contents.
17.2 The Company does not obligate that any and/or all links shall be intact.
17.3 The Company reserves the right to delete links and/or not to add any link, according to its full and exclusive discretion.
17.4 Having said links on The Website does not mean that the information and/or services and/or products on said links is full, reliable, trustworthy or updated.
17.5 The Company shall not be liable to any damage, whether direct or indirect, financial or other, caused as a result of using The Website and/or relaying on the information on The Website, and/or any other website.
17.6 The Company advises to refer to any information on the internet with caution, including, but not limited to, information displayed in The Website.
17.7 Any recommendation and/or description of other websites, appearing on The Website, shall not be used against The Company.
17.8 The User acknowledges that communication of information to and from The Website is not confidential.
18. Purchasing, Commercial Information and Advertisements
18.1 The Company shall not be liable to the contents of the advertisements and commercial information published in and/or by The Website.
18.2 Publishing of any advertisement does not constitute a recommendation to use and/or purchase the services and/or products described in it.
18.3 Any transaction done pursuant to any information and/or advertisement published in The Website shall be done between The User and the relevant advertiser, and The Company and/or anyone on its behalf shall bear no responsibility about it.
19. Governing Law & Jurisdiction
19.1 Before filing legal action, both parties agree to attempt to resolve disputes via good-faith negotiation or mediation. If unresolved, the courts of Israel shall have exclusive jurisdiction.
19.2 The User hereby acknowledges that this Terms Of Use Agreement and everything related to it and/or to the use of The Website and/or all aspects of the relationship between The User and The Company (and/or anyone on their behalf) shall be governed and construed in accordance with the laws of the state of Israel, and that the courts (and/or arbitrators and/or mediators, according to this agreement) of the state of Israel shall have the exclusive and sole Jurisdiction regarding all of the above.
19.3 In case any judicial or any other relevant authorized entity shall determine any part of this agreement shall not be valid and/or enforceable for any reason, then any such part shall be deemed to have been replaced with valid and enforceable parts whose content is as close as possible and in the best accordance as possible with the original parts, and all other parts and provisions of this agreement shall remain valid.
19.4 Using this website in jurisdictions that do not grant full validation to all that is mentioned in this agreement is forbidden.
20. Modifications of the Terms Of Use
20.1 These Terms are in English. In case of conflict, the English version prevails.
20.2 The Company reserves the right to change, at any time, and for any reason, the Terms Of Use and/or any part of it, according to its full and exclusive discretion, and without any prior notice. Each entering and/or login to The Website constitutes consent to the Terms Of Use as they are in this agreement and after any change. Continued use of our services after changes constitutes acceptance of the new Terms.