1. Usage of this website and/or anything related to it (Hereinafter: “The Website”) is subject to acceptance of all Terms of Use agreement.
2. TeleBack and/or any person and/or entity related to it and/or on its behalf (Hereinafter: “The Company” and/or “The Site’s Management” or “The website”) may transfer this agreement, and any right and/or obligation, to whomever it chooses and in any way it seems fit.
3. A ‘booked session’ is regarded here as one which was registered by the Website and confirmed by an email sent by the Website to the user’s registered email.
4. A booked session can be canceled and fully refunded only if (two condition a and b): a. A cancellation request is sent from the user’s email and arrived to the website mail server address at: support@teleback.com b. The request is received on the website’s server at least 72 hours before the meeting takes place, according to the user’s local time
5. A request to change a session date without a refund will only be granted if (conditions 1-4):
5A. A request to change a session date is sent from the user’s email to support@teleback.com
5B. The request will be received by the site’s server at least 72 hours before the session’s time according to the user’s local time
5C. The user agrees by email to a new session date within 7 days of the original booked session date and this date is accepted by TeleBack.
5D. Once the alternative date has been confirmed, it cannot be changed or canceled and a cannot be refunded.
6. If the user purchases a recurring plan or package of sessions, it will automatically renew unless canceled at least 24 hours before renewal.
7. If the website decides to refund a user, it will transfer the amount in the same manner and through the same payment system in which the session was purchased. The site administrator will send his response to the user’s email and if it is decided to award the user, the money will be refunded within 7 business days. Following the refund, the user will not have any complaints of any kind even if the website’s administrator decides to close the user’s private page to him, not to sell him additional sessions or not to provide him with any additional information. The website may decide to open a personal page without explanation and at his sole discretion.
8. If the user purchased a package of multiple sessions, the cancellation or changes of dates are in accordance with Sections 5 and 7 of this policy. If the user does not comply with these terms, the session will be deducted from the package and treated as if it had taken place. It is the responsibility of the user, who purchased the meeting package, to schedule a meeting that would take place within 10 days of the previous session date. If this is not done, the session will be deducted from the package. The canceled session is considered to have taken place and it is the user’s responsibility to schedule a new date within 10 days. This process will take place until all sessions in the package are used up.
9. If a user wants to exercise their right to receive their money as part of a session or a bundle of sessions with a built-in ‘money back guarantee’, a refund must be sent from the user’s email address to support@teleback.com. The request must be received by the website server within the time frame published in the bundle publication based on the local date and time of the purchase. If the request is received by the site systems after this time frame, the full amount or part of it will not be refunded.
10. Not showing for a booked session does not constitute a claim for dissatisfaction or a claim for a refund.
11. If the website or the zoom application encounters technical problems and is therefore unable to hold a meeting, a new date and time will be scheduled that will be acceptable by the user and the website, and the user will not be entitled to a partial or full refund or any other compensation.